Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@brochea.com.
Returns should be sent to the following address:
353 Lexington Avenue, 4th Floor, Suite 400
New York, NY 10016, United States
If your return request is approved, we will provide instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at info@brochea.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
In such cases, we will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions or concerns about a specific item, please contact us before purchasing.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have.
Once the return is approved, you may place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in their original condition—unworn or unused, with tags, and in original packaging, along with proof of purchase.
Return shipping costs are the responsibility of the customer.
Refunds
We will notify you once we have received and inspected your return and will inform you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@brochea.com.